This is John Elder, of IS America, the US operations of the shipping company Italsempione. A shipping company is one of the importer’s most valuable partners – especially if you import food. It took me a while to figure it out but now, I know it well! In fact, we changed shippers many times during Gustiamo’s life. We have been working with IS America for the last four years. Their: attention to detail, knowledge, communication with the Italian counter part, professionalism are beyond good. They are exceptional! Listen to what just happened. Our last shipment had 3 big tins (25 liters each – big tins) of Tratturello EV Olive Oil which arrived damaged. It happens, of course! Everybody in this business understands. Instead of starting a long song and dance, pointing fingers and making us all waste a lot of time, Edoardo Simioni, the principal at IS, consulted his collegues and said: I know this olive oil is very good; we’ll buy the damaged cans, transfer the oil into bottles and we’ll use it ourselves! The day after, John and Luca came to the warehouse to pick up their cans.
– if you are friends of Edoardo, John or Luca’s, you know what is going to go under your tree! Lucky you.
– Edoardo, John and Luca, not only are you good business partners, you are great friends! You’ll have Gustiamo forever. Hope this doesn’t sound like a threat!